COMPLAINTS PROCEDURE

We listen to you – report your complaints, and together we will find a solution.

"We value your satisfaction with our products and services, and we apologize if you have a complaint. Our team is ready to assist you and provide a suitable solution. You can easily submit your complaint by sending an email to: info@retro-en-design.nl.

Our dedicated customer service representatives will carefully assess your complaint and make every effort to resolve it to your satisfaction. Once we have received your complaint, we will send you a confirmation. We aim to respond within 14 days of receiving your complaint. If it takes more time to conduct a thorough investigation, we will notify you in a timely manner.

If desired, you can also contact the mediation department of the Webshop Trustmark Foundation, of which we are a member. They can assist you in resolving your complaint. You can reach them through this link: Webshop Trustmark Mediation.

Furthermore, we would like to inform you that since February 15, 2016, consumers in the EU also have the option to file complaints through the European Commission's ODR platform. You can find this platform on the following website: European Commission's ODR Platform. If your complaint is not already being handled elsewhere, you can choose to deposit your complaint through this platform of the European Union.

We aim to resolve your complaint quickly and effectively, and we appreciate your feedback to improve our services."